Refund Policy

At Auras Prima Aviation Services Inc., we are committed to ensuring complete customer satisfaction with every order. Please read our refund policy carefully before placing an order.

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1. Returns & Refunds
Due to the specialized and regulated nature of aviation parts and consumables, all sales are carefully inspected and verified before dispatch. Returns and refunds will only be considered under the following circumstances:

• The incorrect part or product was supplied

• The product arrived damaged or defective

• The product does not match the agreed specification or certification

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2. Timeframe
All return and refund requests must be submitted within 14 days of receiving the order. Requests made outside of this timeframe will not be accepted.

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3. Conditions for Return
To be eligible for a return, the product must be:

• Unused and in its original condition and packaging

• Accompanied by original documentation, certification, and proof of purchase

• Returned in compliance with applicable aviation regulatory requirements

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4. Non-Refundable Items
The following are not eligible for return or refund:

• Parts that have been installed or used

• Items damaged due to improper handling or storage by the customer

• Custom or special order parts sourced specifically for the customer

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5. Process
To initiate a return or refund request, please contact us directly at info@aurasprima.ca with your order details and reason for return. Our team will review your request and respond within 3 business days.

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6. Refund Method
Approved refunds will be processed using the original payment method within 7 to 14 business days of the return being received and inspected.

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7. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.